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Thread: Customer Service? Aprilia USA

  1. #1
    apriliaforum newb Giovani Aprilia's Avatar
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    Customer Service? Aprilia USA

    Has anyone a suggestion as to a helpline for Aprilia USA?
    Any number other than (212) 380-4400.
    I just spoke with a lady that claims she is the only person available to help me and now Iam really scared.

    She sounds like she could care less about my problem.

    In a nut shell, I bought an 06 Aprilia sr-50 Spidee version and it took a dump at 350 miles 3 months later, still waiting for parts....
    Last edited by Giovani Aprilia; 04-20-2006 at 01:52 PM.
    CUAT GMR

  2. #2
    apriliaforum newb Giovani Aprilia's Avatar
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    Aprilia has always been good to me

    I didn't mean to bad mouth the big A but I was feeling the need to vent. Iam sorry if my frustration became evident on my last thread. The fact is I was shocked at the attitude of the person responsible for handling Customer service calls.

    I woulkd be a fool to let that moron ruin my day. In 6 years of riding Aprilias
    This is the first time I have had a complaint and fortunately have never had to ask for help aside from the dealer.

    Regards,
    GA
    Last edited by Giovani Aprilia; 04-20-2006 at 01:50 PM. Reason: accidental new thread
    CUAT GMR

  3. #3
    apriliaforum newb
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    Sorry, wish I could I help you...I would call where you got it. They might be able to further assist you.

  4. #4
    apriliaforum newb Giovani Aprilia's Avatar
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    I hope I got the attention of Aprilia Corporate with an info email.

    The Dealer has done everything they can. If they are also faced with relying on the same person I delt with yesterday, then it's no wonder why they are not getting solid info. Oh well my RS-250 and Tuono still run great
    CUAT GMR

  5. #5
    apriliaforum Member djstugots's Avatar
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    Customer service sucks

    I have been trying to find out the status of a backorder part (Futura rear brake lever) and called Aprilia USA (the dealer contact number 770-592-2261) and am directed to select option 120 to talk to customer service. When you select that option, it routes you back to the main menu, and when you select 0 to talk to an operator, it directs you to their voice mailbox. Very irritating.
    04 Silver Futura, Derestricted, Taylormade pipes, H&B rack and topcase, motovation bar ends, Wilbers Shock, Helibars, Evo superwhite headlights, Dark Smoke DB, electropods auxillary brake lights, powerlet dash socket

  6. #6
    Max Lean Angle / Administrator Ed / AF1 Racing's Avatar
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    Quote Originally Posted by djstugots
    I have been trying to find out the status of a backorder part (Futura rear brake lever) and called Aprilia USA (the dealer contact number 770-592-2261) and am directed to select option 120 to talk to customer service. When you select that option, it routes you back to the main menu, and when you select 0 to talk to an operator, it directs you to their voice mailbox. Very irritating.

    You are calling the old ApriliaUSA Atlanta Office, you need to call PiaggioUSA in NY. Look on www.piaggiousa.com for current contact info.

  7. #7
    apriliaforum Member tsombrero's Avatar
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    Quote Originally Posted by Giovani Aprilia
    She sounds like she could care less about my problem.
    We must have talked to the same person. Her first priority was to end the conversation. She wouldn't tell me anything except "we are shipping parts". (what parts? chicken parts?) Maybe she had to go throw up or something, but I doubt it.

    I've been waiting since October for a non-critical part. God forbid anything important should break, knock on wood. It really sucks for all the dudes with dead coils...
    Tennessee Sombrero
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  8. #8
    apriliaforum expert Infallible's Avatar
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    Hey welcome to the club, I waited 6 months for a left mirror.
    “The vulcan neck pinch is not half as powerful as the vulcan groin kick, but it's more politically correct”
    ~ spock

  9. #9
    apriliaforum expert Tybersk8er's Avatar
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    I've been waiting 9 1/2 months for my right mirror ...
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  10. #10
    apriliaforum expert Beau1K's Avatar
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    Quote Originally Posted by Tybersk8er
    I've been waiting 9 1/2 months for my right mirror ...
    Why on earth would you wait that long? I say if you "wait" more than 1 week for ANY part...you don't really need it that bad and shouldn't be cavethching about "waiting" forever. I have seen DOZENS of mirrors sell on this forum in the last 9.5 months.
    "Tuono doesn't want to gently take your hand and guide you on a trip, it wants to rip it off and run away with it! I always get the feeling that to ride a Tuono you have to be a real man, prepared to fight it every step of the way, where as on the Triumph you can have an off day and not be left feeling inadequate"
    "Tact is for people who aren't witty enough to be sarcastic"

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  11. #11
    Max Lean Angle / Administrator Ed / AF1 Racing's Avatar
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    Quote Originally Posted by Tybersk8er
    I've been waiting 9 1/2 months for my right mirror ...

    we have RS50 mirrors in stock.....

  12. #12
    apriliaforum expert Tybersk8er's Avatar
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    Quote Originally Posted by Ed / AF1 Racing
    we have RS50 mirrors in stock.....
    I know, I wish I would have bought it from you guys! I bought it from a dealer in Phoenix, The promised me a week.... I already paid for it and everything...
    Pictures of my rs50
    Engine Mods
    Malossi 80cc Street Kit
    Barnett Racing Clutch
    13/47 gearing
    Leo Vince V6 Exhaust
    Mikuni 24mm Carburetor
    Carbon Fiber Reeds
    Engine Fan

    Visual Mods
    Flushmount turn signals
    Headlight mod
    Custom Black and Yellow Dials
    STOCK RS50 EXHAUST FOR SALE

  13. #13
    apriliaforum expert taziscool's Avatar
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    Quote Originally Posted by Beau1K
    Why on earth would you wait that long? I say if you "wait" more than 1 week for ANY part...you don't really need it that bad and shouldn't be cavethching about "waiting" forever. I have seen DOZENS of mirrors sell on this forum in the last 9.5 months.
    Don't know what mirrors he was talkin' about but Corse had the one I needed(01 Mille) IN STOCK, $41!

  14. #14
    apriliaforum expert
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    trust me, Piaggio isnt much better when a dealer calls up trying to find out information either...

  15. #15
    apriliaforum Junkie Capsil21's Avatar
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    "It really sucks for all the dudes with dead coils..."


    Amen to that brother!!

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