I took my '12 RSV4 Factory to Newport Italian for install of a full race Ti Akra system with race ECU reflash, and some Aprilia Racing Rearsets.
The mechanic who worked on the bike, Niall, began by installing the exhaust. As I had ridden the bike down intending to spend part of the day in Newport, I witnessed the mechanic working on my bike numerous times. During the install of the exhaust I walked up to the garage area and witnessed Niall loosing his cool. He was banging the titanium exhaust with grease covered hands cursing at the bike. Later while he was doing the coolant manifold recall, I witnessed him loose his cool again cursing and banging against the bike. His anger was obviously an issue. As the day progressed, it was becoming increasingly clear that Niall wasn't going to complete the work by the end of the day. I was told at 5 pm after waiting in house all day, what was to take a day will now take two days. The next day at about 4pm I picked up the bike and rode it home. I prepped it for the track, loaded it into the truck, and headed to Buttonwillow. About 3 hours into my two day track weekend, I had an incident occur which made zero sense. Entering from pit lane for a sighting lap I had a sudden lowside. I wasn't braking, wasn't on the throttle, nor was I engaging in any aggressive maneuver. The rear wheel quickly lost traction and I hit the ground. I returned to the pit and began assessing the damage.
Upon removing the carbon fiber tank (bought from a member here) I discovered the following:
Crankcase breather Hose not attached with oil all around it:
Plastic bracket discovered sitting unmounted between the frame and the engine:
Oil draining to underside of the bike- the yellow rubber seal was wiped as it was dripping oil:
Screw driver marks where the mechanic had separated the air box:
The mechanic, Niall, clearly missed a few important steps in the process of putting the bike back together. The hose was never re-connected, slowly causing dripping overflow of oil down the side of the engine and interior of the frame until it had accumulated enough to begin dripping behind the swing arm and in front of the rear wheel.
I had a rear wheel low side crash on my RSV4 Factory riding out on a sighting lap. When I called the dealer they agreed after an hour of discussion to come pick up the bike. Three days later I went to discuss the liability aspects of their clear and obvious transgression in servicing the bike. The owner and the mechanic both denied any responsibility whatsoever and basically told me to take a hike! All mechanics make mistakes but denying responsibility shows not only bad ownership but little regard for safety. These images prove they didn't reassemble the bike properly.
I am a huge fan of Aprilia Motorcycles, but highly recommend not dealing with this dealership. There are great people that work there, but the mechanic Niall and shop owner Paul aren't willing to back their work nor take responsibility for it. Newport Italian is, in my opinion, not a safe and responsible dealer to trust.