does anyone have any experience bad or good with the Tucson AZ. Aprilia dealer. If so could you please post specifics. I want to buy a Futura in April and would appreciate any feedback. I'm especially interested in their service department. Thank you.
Is that Iron Horse you're asking about?
No, I was refering to Renaissance Motorcyceles. They are an authorized dealer for Aprilia,Ducati, Moto Guzzi and MV Agusta. I've been in several times, but I really was hoping to get some feedback from not only owners of Aprilias but also anyone who has ever had there motorcycle serviced there. As you all know any dealer can sell you a motorcycle but what separates the good from the bad is the level of service they supply after the sale. Thank you for any feedback.
Email my friend Arno Jones, a former Tu-
cson resident and European moto-freak.
rags@t5net.com or arnoejones@attbi.com.
Try the latter first.
I live in Phoenix and the Aprilia Dealer in Mesa is the closest. (CYCLE MOTO www.azsbk.com) I stopped by that dealer repeatedly during the 6 months I was waiting to buy a black Futura. I was very unimpressed by the hospitality of the sales staff who usually ignored me when I was in the store. I let them know I was definitely going to buy a Black Futura soon and gave them my phone numbers with instructions to call when they got one. I found out later they had sold a black one 1 week after they got it and they had never called me. They just kept trying to sell me the blue one they had had forever. I've heard several stories of dissatisfied customers.
I found a black Futura at the Tucson dealer. The Owner Steve was very freindly. I talked to him on the phone and agreed on the price. I drove to Tucson and was the proud owner in about 30 minutes. He seems to be a very honest business man. It is a small business. He answers the phone and greets customers himself. His wife handles the paperwork. The mechanic was also freindly. I don't have any experience with his service department yet. I do most of it myself and have not needed repairs. I will gladly drive all the way to Tucson to avoid the jerks in Mesa.
thank you Dave6253 for your response, this is exactly what I needed to here. I live in Tucson and would rather give my business to the local dealer.
Last year the only Aprilia dealer in New Mexico quit selling Aprilias leaving me with nowhere in-state to have my Futura serviced. Closest locations were Colorado Springs and Tucson so, when it came time to get the valves adjusted I checked out the two dealers.
When I called the C. Springs dealership I got the distinct impression that their main interest was getting me off their phone as soon as possible. When I called Renaissance in Tucson, Steve, the owner, talked with me for quite awhile, gave me a quote, explained what they'd do and gave me some advice about getting the bike to the shop.
Since I wouldn't be able to take the bike back to the shop if there was a problem I really wanted to find a dealer that would do the job right the first time. With this in mind I called Aprilia and asked about dealers in the region. Though, for obvious reasons, they had nothing bad to say about any of the dealers they did enthusiastically recommend Renaissance.
Since C. Springs is actually closer I called their shop again a few weeks later to try to set up an appointment but about all they were willing to talk about was what they couldn't do and, again, gave me the impression that they really weren't interested in my business. So I called Renaissance and we set up an appointment.
A week later I rode the bike down to Tucson getting there in the early afternoon. They got to work on the bike more or less immediately. Since they were not going to be able to finish that afternoon, Steve helped me find a motel room in town and offered to have someone from the shop drive me over. I hung around the shop for awhile talking with Steve about bikes and Tucson and ended up getting a ride to the motel with another customer.
They finished up the next morning. Service consisted of valve adjustment, oil & filter change, spark plug change, coolant change, hydraulic fluid flush, along with the usual adjustments and a through inspection of everything that I asked them to do since the warranty was about to expire (no problems found).
Total cost $380. This seemed kind of pricey to me but, on the other hand, the mechanic seemed quite knowledgeable and competent. Since I've had some bad experiences with dealer service I checked things over when I got back. Everything seemed fine and I haven't had any problems.
So that's my story. I guess I'd sum up by saying they were helpful, courteous, competent, genuinely interested in doing a good job, and kind of expensive.
Mike
Never get your ride serviced there. I'm saying this behalf on my own experience and a few other guys that I've talked to. I've had my Mille serviced by Renaissance and always had something that was wrong with it everytime I got it back from them. The amazing thing was they had the balls to tell me they didn't cause the problem. I went to Cycle-Moto and boy it was like night and day. Those guys over there are very professional at what they do and they DO IT RIGHT THE FIRST TIME.
The more input we get on both good as well as bad performance from dealers' service departments the better informed a lot of us can be on who to go to when we need service help. But the problem as I see it is there are relatively few Aprilia dealers out there and there's not much choice if you have a less than competent service department in your area. So one is left with making a longer trip to get good service done or learn to do the routine work ourselves.
I'd like to hear more forum members' experiences on how dealers are doing in service work both on maintenance as well as repair and warranty issues. This could benefit many of us and if dealers are aware they're in the spotlight it could serve as incentive to do good service work.Or not- guess it depends on the dealer.
John
Well I'll go ahead and chime in here since I'm getting frustrated with my local dealer here in the Atlanta, GA area.
I am getting the 9300mi service done, getting new tires, and having Staintunes put on. They have had the bike for almost 3 weeks now. This is AFTER I had to make an appointment 2 weeks in advance of that. I know the pipes were in short supply briefly, but they were told not to hold up the service for that since I can put those on myself. The only explanation I've gotten so far was that their Aprilia tech had gone on vacation for a week, and they will call me when it's ready.
The folks over there have been friendly to me, so at least there aren't any courtesy issues.
They did try to jack up the price $1,500 on a demo Falco my friend was trying to buy. The sales weenie told him the listed price was before the $1,500 manufacturer rebate. Literally, when he sat down to write the check he was told the price included the rebate already and that the salesman had made a mistake. I understand mistakes happen, but that really put a bad taste in my friend's mouth about that dealership and Aprilias in general. Since they are the only dealership for 200 miles (that I'm aware of), he has decided against a 'Priller.
Ah, the joys of Italian ownership.
-- Dave
Dave, I am from Atlanta also and wish that we had another choice locally. For my part, I schedule any service that needs to preformed at a dealer, with Touring Sport BMW, Aprilia in Greenville SC. I even purchased my bike there rather than deal with local dealers. Within reason they have serviced my bike with appointments on Saturday while I waited or took a test drive on one of their other bikes. Not that bad of a ride going the back way through Clemson and you can go through Highlands NC on the return trip.
Clint
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