View Full Version : Carnell/Motorcycle city r @#%$
01-04-2003, 09:22 AM
DONT BUY A BIKE FROM CARNELL / MOTORCYCLE CITY THEY ARE BOLLOCKS. I BEEN WAITING HALF A YEAR JUST FOR A REAR BRAKE CABLE. MY MATE HAD A SMALL PROBLEM WITH HIS BIKE AND GAVE IT TO THEM AND THEY @#%$ IT RIGHT UP. PLEASE COMENT ON YOUR VIEWS ABOUT THEM:rollin:
01-04-2003, 12:16 PM
stuff them for the rest as they are a shite company:lol:
01-05-2003, 06:08 AM
i think it all depends on what branch it is...and with their new roissi name they've promised to be less @#%$ in the future
(and the fact i just got my new bike from them so i gotta be nice!!)
01-05-2003, 03:01 PM
riossi as is called now is BULL SH*T the worst service i've seen in my life...they still have my rs50 in there for 7 mnonths now.....goes on and on.........Fu*k em :mad: .
01-05-2003, 05:11 PM
Im Glad you agree.
When my bike had its survice from them they said that they had checked all lights. Got home to find out that the back tail light still didnt work. They are a bunch of useless wankers.:rollin:
01-07-2003, 05:01 AM
In a test RIDE magazine did a while back, Motorcycle city/Carnell came out worst out of 8 service centres. Out of the 20 or so things on the list of "traps" they set, MC/C fixed 3 of them!!
They promised to sort themselves out then, yet it still seems to be going on. shockin!
03-09-2003, 03:05 PM
spanair, i don't know if you'll see this as it is an old post. but as far as riossi is concerned the service you get all depends on which branch you use.
have they still got your bike?. the rs50, whats it in for?.
i gonna guess at what branch has it. clapham? bedfont?.
the thing with riossi is the company is so big, that what head office wants to put in place or improve has to be done by the shop managers. and when the change around to riossi went through these changes were started and put into place, but how can they expect changes when the mangers and staff at the branches that are shÃ_te are still there doing what they did before.
the main management try to improve things, the shops don't want to know, to much hard work for them to change things around. Why head office doesn't do anything about this I don't know. But people are always eager to critasise them for all the bad things that happen, but when some goes that little bit further to make things better or improve someones experience that never gets mentioned.
I've had shocking service form stockport bunch of tossérs yet doncaster and sheffield have helped me non stop with problems i had with my bike because of stockport.
it all depends on the branch you use. unfortunately some are better then others and some couldn't give a toss which is a shame for someone as big,
03-09-2003, 05:59 PM
There may b some good branches but at the moment they are very rare. As you can tell not many people on the forum like them and all the people that have comented live all over the country and no one has found a place were riossi are any good. i think the only good one must be near you. apart from that i dont believe there are any. Do you work for or provide stuff for riossi as you seem very biased for them.
03-09-2003, 06:32 PM
i'm not gonna lie, i used to work for them, only part time. i worked at head office, my job was to ring people up who bought a bike from carnell/city and ask about servicing.
when people were due for them, because i delt with all the branches ona day to day basis you get to know which branches are wánk and which try there best.
80% couldn't care less after they've made a sale thats it, you find a problem, ring or visit them about it they fob you off with stories of parts taking ages to order, not being able to fit you in etc. the amount of times we actually had to get customer services in or some high up within the company to sort out an internal matter with some branches is unbelievable.
but we did find some peopleat some branches who would do things to make at least some one happy,
while i was there i bought my rs from stockport, nothing but grief. agreed the price left the deposit, would pay the rest on delivery a few days later, left for home. 2 days later got a call
from the sales manager saing I needed a new chain, sprokets, rear tyre. its now gonna cost you X amount of £'s extra.oh by the way we have fitted them for you now. they did this with out asking me, so obviously i was pisséd off.
told them i wouldn't pay, wanted my money back.
customer services sorted it for me, i paid the original price.
got the bike started first time, delivery driver goes. 1 hour later bike wouldnt start. wouldn't even bump start. turns out spark plug was knackered, needed a new battery, lights were out of alignment, tyre pressure needed sorting and a host of other little problems, they got pissed off cos their greed and attempt to rip me off cost them money. so they basically took it out on the bike. this was supposed to be pdi'd.
Doncaster and sheffield helped me get all this sorted for free.
this was before they relised i was staff. so there was no favouratism. this and the other post in your oppion may sound biased, but i think its a shame that the people there who are trying are being brought down by everybody else within the company that fucks up, up, gives @#%$é service or takes the piss. which does happen often. I'm not trying to say that this doesn't happen or that if it does its rare you now, i know everybody knows that it does, if it didnt they'd have the awards for it such as scoring high on the ride survey. but there not.
all i am trying to say is that not all branches are the same
there are believe it or not some people there willing to help and through my own bad experience(if they do that to staff what else could stockport of done to there customers)
i've found that some people do try to improve the name.
just for the record i left riossi at chrismas not because of the job i did or who i worked for, purely because i got a better offer.
03-09-2003, 07:13 PM
I understand what u r saying but that 20% or so that do go out of there way are being brought down and slagged of because of the other 80% that are always @#%$ up. Because of this riossi are loosing business and their reputation. What they need is a kick up the arse and to try and sort the problem out as one big company instead of some branches being good and others bad.
03-10-2003, 04:39 AM
Hey RS RAS:
My bike is in Enfield
It supposed to HAVE a manufactures fault, which I dont believe :rolleyes:
It's my 2002 SBK RS50
They had it for 8 months now
They really made my life a missery......bast*ards c*nts :mad:
But after all that time it's ready after 8 mnoths, so it's a good service i'll say ! <img src=http://www.ezboard.com/intl/aenglish/images/emoticons/grin.gif ALT=" >D">
thx for the interest ;)
03-10-2003, 01:45 PM
Enfield, no suprise there.
are dealing with daniel, if you are he is the biggest twát i know. @#%$ arséhole
whats actually wrong with the bike?.
whats the excuse they've given you?.
I know aprilia had problems distibuting parts at the begining of 2002, but thats been sorted.
BK Rossifumi, i agree with you. thats what the bank need to do, i know its not acceptable that only a few branches are performing.
for those who do use riossi, get @#%$éd about
its not fair, it could also be dangerous.
i just wanted to say that not everybody is the same, sorry i'll rephrase that only a couple are different form the rest. and they need acknowledgement for that.
Spanair if they still have your bike give and are messing you about, ring customer services on 01405 744666, thats the customer service's number,ask for diann. she deals with the bike complaints (poor lass) or rachel. they aim to sort things out within 48 hours.
whats 48hours when you've already waited 8 months.
let me know what happens
03-10-2003, 01:46 PM
sorry just read your last post fully realised you've got it back.
but keep the number handy just in case.
03-10-2003, 03:28 PM
thanks for your help its very much apreciated indeed :)
thanks once again ;)
03-10-2003, 05:25 PM
id only use carnell rossibollox for sale stuff like locks and tyres
buy a bike from them fuk that id rather stick needles into my eyeballs
i went into carnell with my rgv 300 400 gen miles with 300 conversion everything as new and faultless as a px against a gixer 600 at approx £6500
they offered me £195.00 for my rgv as it was an old two stroke
i replied so you would put it up for sale at £195.00 then
they said we couldnt get much more
i replied then go fuk yourselves you dshonest bunch of cunts
do i have a sticker on my forehead saying dikhed
what a complete waste of space that shop is
ps its the stockport branch
they are only interested if you wanna buy ne wbike and once bought fuk off sucker no after sales service at all
03-10-2003, 05:26 PM
03-10-2003, 06:09 PM
was it paul donohue, thats who delt with me, and fúckéd me about. wouldn't surprise me if was trying it with everyone else.
they were really taking the píss with that offer the bike looks mint on your picture
03-10-2003, 07:07 PM
That bike is worth alot more.
Also they are sup*d mother @#%$*rs....sorry to say, they are a joke I can't believe they run a company like that <img src=http://www.ezboard.com/intl/aenglish/images/emoticons/grin.gif ALT=" >D"> They have made my life a missery with them, and I will never ever hope to need to go there expect as a last resort.:rolleyes:
03-11-2003, 10:59 AM
They offered me £800 for me old RS50 and i laughed in their face, when i said to them how much will you put it up for sale for they said, 'i wont lie to you but it will probable go up for around £1500-£1600. @#%$ bunch of tossers. They all need shooting. There is a bloke who lives round the corner who works for riossi, might go round and egg his house. lol :rollin: :rollin:
jet ski Mik
03-12-2003, 07:58 AM
i read this with amussement.
anyone wanna set up a pole on branches ?
say one for bikes one for spares?
i for one only use em for sale stuff, locks helmets etc,
its a massive chain working on massive turnover and massive profits, the sales men most of em wont even know what ya on about, they aint bikers.
custom service sounds like they should get the commission instead of the sales people.
i think a good idea would be to pay the commission to the sales people 2 months after the bike is sold, pending complaints on satisfactory customers.
03-12-2003, 02:02 PM
they don't make that much money. RBoS wants rid of Riossi unless they can prove their worth. this was going round the company when i was there @ xmas. they were lost £5 million
in january, friends of mine who are still there are looking elsewhere for work because they think is gonna be shut down.
the prices they knock new bikes out at, the margin on top isnt that much, also dealing with problems, cóck-ups costs them money to sort it out, a replacement bike here, repairs there all adds up.
05-14-2003, 08:12 AM
Paddock Wood branch were in my oppinion great but guess what.... THEY SHUT DOWN YESTERDAY!!!
Sorry Im not an Aprilia owner but I felt I had to post a comment on Riossi.
I bought my CBR FSport last sept and only had one niggle the salesman Chris didn't call me on the agreed day. I let him off when i found he was off sick.
The sales team were great, down to earth, honest and told you what you wanted to know ( not the usual bullsh@t salesmen have up their arse ready and waiting!)
The parts and clothing dpt told me what not to buy when i held out cash for a particular product and often offered a cheaper alternative.
I hadn't yet used the service dpt but enquired on thursday how much the cost would be (very reasonable compared to other dealers in the region). Four days later the windows are white washed with a note giving details of their Purley branch. Im now expected to take my bike to Surrey for its service!!
You chose which is more suitable because I dont know if I should laugh or cry! :mad: :lol: :( :x
05-14-2003, 01:57 PM
My local branch at Shipley has close down. Not so sorry.
I looked at a 2nd hand bike there, but got told that I could test ride it only if I basically signed up to buy it. Hmm, no! Powersports in Bradford gave my the keys to an R6 for 3/4 hour to go where I liked - went out, gave it a little pasty , had fun bt didn't buy as saw a cheaper one elsewhere. I also know guys have test ridden the GSXR1000 form there when it was new no problem and no strings.
I don't hate them, but can see why they make a huge loss when local independents and smaller chains offer so much better service.
Oh, the girl in clothing was lovely, though :D
05-14-2003, 02:14 PM
They've closed quite a few branches including 1 in finsbury park, where i got my bike from. And they actually were really good. Riossi is just @#%$.
Powered by vBulletin® Version 4.2.0 Copyright © 2013 vBulletin Solutions, Inc. All rights reserved.